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1. Introduction

1.1    We are committed to safeguarding the privacy of our website visitors; in this policy we explain how we will treat your personal information.

1.2    ‘Website’ in this document includes both the Online SBS web site and our Moodle study site.

2. Collecting personal information

2.1    We may collect, store and use the following kinds of personal information:

(a)   information that you provide to us when registering with our website (including your email address);

(b)    information that you provide when completing your profile on our website (including your name, profile pictures, gender, date of birth, relationship status, interests and hobbies, educational details and employment details);

(c)    information that you provide to us for the purpose of subscribing to our email notifications (including your name and email address);

(d)    information that you provide to us when using the services on our website, or that is generated in the course of the use of those services;

(e)    information relating to any purchases you make of our services or any other transactions that you enter into through our website (including your name, address, telephone number, email address and card details);

(f)    information that you post to our website for publication on the internet (including your user name, your profile pictures and the content of your posts);

(g)    information contained in or relating to any communication that you send to us or send through our website (including the communication content and metadata associated with the communication); and

(h)    any other personal information that you choose to send to us.

2.2    Before you disclose to us the personal information of another person, you must obtain that person’s consent to both the disclosure and the processing of that personal information in accordance with this policy.

3. Using personal information

3.1    Personal information submitted to us through our website will be used for the purposes specified in this policy or on the relevant pages of the website.

3.2    We may use your personal information to:

(a)    administer our website and training course;

(b)    personalise our website for you;

(c)    enable your use of the services available on our website;

(d)    supply to you services purchased through our website;

(e)    send statements, invoices and payment reminders to you, and collect payments from you;

(f)    send you non-marketing commercial communications;

(g)    send you email notifications that you have specifically requested;

(h)    provide third parties with statistical information about our users (but those third parties will not be able to identify any individual user from that information);

(i)    deal with enquiries and complaints made by or about you relating to our website;

(j)    keep our website secure and prevent fraud; and

(k)    verify compliance with the terms and conditions governing the use of our website (including monitoring private messages sent through our website private messaging service).

3.3    We will not, without your express consent, supply your personal information to any third party for the purpose of their or any other third party’s direct marketing.

3.4    All our website financial transactions are handled through our payment services providers, PayPal or Earthport FX. You can review their provider’s privacy policy at https://www.paypal.com and https://www.earthport-fx.com/.   We will share information with our payment services providers only to the extent necessary for the purposes of processing payments you make via our website, refunding such payments and dealing with complaints and queries relating to such payments and refunds.

4. Disclosing personal information

4.1    We may disclose your personal information to any of our staff, professional advisers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this policy.

4.2    We may disclose your personal information:

(a)    to the extent that we are required to do so by law;

(b)    in connection with any ongoing or prospective legal proceedings and

(c)    in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);

4.3    Except as provided in this policy, we will not provide your personal information to third parties.

5. International data transfers

5.1    Information that we collect may be stored and processed in and transferred between any of the countries in which we operate in order to enable us to use the information in accordance with this policy.

5.2    Information that we collect may be transferred to the following countries which do not have data protection laws equivalent to those in force in the European Economic Area: the United States of America, Russia, Japan, China and India.

5.3    Personal information that you publish on our website or submit for publication on our website may be available, via the internet, around the world. We cannot prevent the use or misuse of such information by others.

5.4    You expressly agree to the transfers of personal information described in this Section 5.

6. Retaining personal information

6.1    This Section 6 sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal information.

6.2    Personal information that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.

6.3    Notwithstanding the other provisions of this Section 6, we will retain documents (including electronic documents) containing personal data:

(a)    to the extent that we are required to do so by law;

(b)    if we believe that the documents may be relevant to any ongoing or prospective legal proceedings; and

(c)    in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention).

7. Security of personal information

7.1    We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.

7.2    We will store all the personal information you provide on our secure (password- and firewall-protected) servers.

7.3    All electronic financial transactions entered into through our website will be protected by encryption technology.

7.4    You acknowledge that the transmission of information over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.

7.5    You are responsible for keeping the password you use for accessing our website confidential.

8. Amendments

8.1    We may update this policy from time to time by publishing a new version on our website.

8.2    You should check this page occasionally to ensure you are happy with any changes to this policy.

8.3    We may notify you of changes to this policy by email

9. Your rights

9.1    You may instruct us to provide you with any personal information we hold about you; provision of such information will be subject to:

(a)    the payment of a fee (currently fixed at US$ 10); and

(b)    the supply of appropriate evidence of your identity (for this purpose, we will usually accept a photocopy of your passport certified by a solicitor or bank plus an original copy of a utility bill showing your current address).

9.2    We may withhold personal information that you request to the extent permitted by law.

10. Third party websites

10.1  Our website may include hyperlinks to, and details of, third party websites.

10.2  We have no control over, and are not responsible for, the privacy policies and practices of third parties.

11. Updating information

11.1  Please let us know if the personal information that we hold about you needs to be corrected or updated.

12. Our details

12.1  This website is owned and operated by Youth With A Mission The King’s Lodge.

12.2  We are a Private Limited Company registered in England and Wales under the Company number 9310285, and a Registered Charity in England and Wales under the Charity number 1165548 and our registered office is at The King’s Lodge, Watling Street, Nuneaton, CV10 0TZ, England.

12.3  Our principal place of business is at The King’s Lodge, Watling Street, Nuneaton, CV10 0TZ, England.

12.4  You can contact us:

(a)    The address given above;

(b)    by email, info@thekingslodge.org

(c)    by telephone, +44 24 7729 7590